Exchange Policy
We are committed to customer satisfaction; therefore, we offer a product exchange service under the following conditions:
1. Exchange Period
- The product can be exchanged within 14 days from the date of purchase.
- In case of a manufacturing defect, an exchange is possible within 30 days from the date of purchase.
2. Exchange Conditions
- The product must be in its original condition, unused, and returned with all tags and accessories.
- A purchase invoice or proof of payment must be provided.
- If the defect results from misuse, the exchange request will be denied.
3. Exchange Methods
- The exchange can be carried out at one of our stores or through customer service.
- For exchanges carried out by shipping, delivery fees are the responsibility of the customer, except in cases of manufacturing defects.
4. Receiving the Replacement Product
- The replacement product will be delivered after the returned product’s condition has been verified.
- If the same product is not available, the customer may choose another product of equivalent value or pay the price difference.
